Frequently Asked Questions
Everything you need to know about shopping with Ellis Mfg. Co.
What is the typical lead time for order processing?
Most orders are processed within 1-2 business days. For custom manufacturing requests, lead times may vary and will be communicated at the time of your quote.
Do you offer international shipping?
Yes, Ellis Mfg. Co. ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of the items.
What is your return policy for manufactured goods?
We accept returns on standard stock items within 30 days of delivery. Items must be in original, unused condition. Custom-made or modified products are non-refundable.
How can I track my shipment?
Once your order has dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Are your products covered by a warranty?
All Ellis Mfg. Co. products come with a one-year limited warranty against manufacturing defects in materials and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for large commercial orders.